Customer Operations Executive - Sales & Customer Service

Key Duties and Responsibilities Customer Service Support • Process customer orders accurately and in a timely manner within internal systems • Manage customer enquiries, quotations, and order status updates • Coordinate logistics activities, including shipment arrangements and delivery follow-ups • Liaise with internal teams to resolve order, delivery, or documentation issues • Maintain accurate customer and order records Sales Support • Support sales team in preparation and coordination of customer visits • Track and follow up on opportunity pipelines and sales activities • Monitor and manage leads generated from exhibitions, campaigns, and other channels • Prepare basic sales reports and updates for internal review • Ensure timely communication between sales, customers, and internal stakeholders REQUIREMENTS - Minimum 3 years’ experience in a similar role providing Sales Support and Customer Service - Excellent verbal and written communication skills. - Proficiency in using CRM systems (e.g., Salesforce) and interpreting relevant data. - Ability to adapt communication style to suit different customer interactions. - Strong multitasking and task prioritisation abilities.