Technology Operations Engineer

The TechOps Engineer is responsible for managing and supporting the Group’s infrastructure, both cloud and on-premises, across the Group. This is to ensure the availability, reliability and security of IT systems that support business operations and service delivery. Job Description: • Infrastructure and Cloud Operations • Provide Tier-2 technical support for system and network issues. • Maintain the IT asset inventory, including servers, network devices, peripherals, and software licenses. • Provision, manage and maintain systems both on-premise and cloud environments. • Conduct system upgrades, patch management, and performance optimisation • Conduct scheduled backup and restore exercises and ensure data integrity across all systems. • Participate in BCP and DR exercises to validate recovery readiness. • Design, configure, and maintain network infrastructure, including FW, switches, routers, and AP. • Design, configure, and maintain the Virtual Private Clouds (VPCs), subnets, route tables, NAT gateways, and security groups. • Perform network performance monitoring, bandwidth optimisation, and troubleshooting. • Maintain system and network documentation. • Security and Compliance • Work with the IT Security Team to implement security and configuration management across environments • Support internal and external audits and ensure adherence to ISMS controls. Document and maintain network administration guides and SOPs Job Requirement: • Bachelor’s Degree in Information Technology or Computer Science or a related discipline. • Knowledge of basic network protocols and security standards such as TCP/IP, SSL/TLS, VPN, DNS and DHCP. • Good spoken and written communication skills. • Strong collaborative skills to work closely with varied partners or stakeholders. • Strong team player and able to work well with end-users and partners. • Ability to work in a team or independently with minimal supervision. • At least 1 year of hands-on experience in IT infrastructure, cloud operations, or systems engineering.