Regional Key Account Management Senior/ Manager

This role builds and nurtures long-term, profitable relationships with our company's most important, high-value clients, acting as the primary liaison to ensure satisfaction, retention, and growth by understanding needs, coordinating internal resources, delivering tailored solutions, and identifying upsell opportunities. Job Responsibilities: 1. Key Account Management (MNC/ Regional) - Own and manage key MNC accounts across ASEAN and India. - Expand account scope vertically within markets and horizontally across multiple countries. - Support onboarding of new regional accounts, ensuring smooth transition from proposal to implementation. 2. Performance & Service Governance - Monitor operational performance against agreed KPIs and Service Level Agreements (SLAs). - Conduct regular business reviews with key clients to identify performance gaps, risks and improvement initiatives. 3. Customer Growth & Retention - Support account retention through proactive identification of upselling, cross-selling and renewal opportunities. - Partner with customers to drive continuous improvement initiatives and long-term value creation. 4. Cross-Functional Collaboration - Collaborate with internal teams (operations, IT & finance) to resolve issues and deliver solutions that meet customer expectations. Job Requirements: - Degree in Logistics, Sales & Marketing or related field. - 7-10 years of experience in key account management and sales, in 3PL (Contract Logistics) and freight forwarding. - Strong communication and interpersonal skills. - Ability to build strong relationships with customers and internal teams. Work Location : 20 Toh Guan Road Working Hour : 8.30am – 5.30am (Mon. – Fri.) Pls indicate your current and expected salary in your resume (mandatory).