IT Analyst

Job Responsibilities: • Provide daily IT Infrastructure and Operations support to users. • Manage the Helpdesk and the online support requests to provide effective technical support and troubleshooting. • Setup and manage all IT Infrastructure equipment (e.g. NOS, Network & Firewall equipment). • Support seamless operation infrastructure services. • Support for hardware, desktop applications, software, network and security applications. • Configuration of IT Workstation and Equipment including desktops/ PCs, laptops, wireless routers and mobile devices. • Train and orientate end users on IT usage, security, systems, applications, primers and devices, etc. • Deployment of projects locally and regionally, where necessary. • Meet necessary support SLAs and expectations. • Provide 24/7 standby support. • Perform other ad-hoc duties related to the role as assigned. Requirements: • Diploma or Degree in Information Technology, Computing or related disciplines with min. 3 years of relevant experience. • Proficient in Windows Systems (Server, SQL, IIS, FTP, DNS, DHCP & etc), Networking & Security Equipment (Cisco & Sonicwall). • Have good problem analysis and solving skills in troubleshooting and resolving problems. • Must be flexible and able to adapt to different customers, varying tasks, and responsibilities.