Customer Service Coordinator (Logistics) @ West

Salary: Up to $3,000/month Location: Boon Lay Working Hours: Monday–Friday, 8.30am–6.00pm Job Responsibilities • Handle customer enquiries and coordinate import, export and local cargo orders. • Raise and update job sheets for import/export shipments and ensure accurate job details. • Coordinate with shipping lines and internal departments on cargo clearance, transportation and warehousing. • Monitor vessel arrivals, shipment status and delivery progress, keeping customers updated. • Arrange trucking schedules, courier services and delivery order/document collection. • Record relevant charges for customer billing and ensure accurate documentation. • Handle customer complaints and service recovery. • Provide support to the Shipping Documentation / Customer Service team when required. • Perform other duties as assigned. Requirements • Minimum 1 year of experience in customer service, logistics, freight forwarding or shipping. • Good communication and coordination skills. • Comfortable working with multiple stakeholders and handling time-sensitive requests. Interested applicants, please submit your resume to jaslynnkoh@recruitexpress.com.sg Jaslynn Koh Li Wei R1546523 Recruit Express Services Pte Ltd 13C6614