ICT Service Desk Analyst

Salary: $4,000 - $5,000 (open to fresh graduates - degree holders) Location: Joo Koon (West) Working Hours: Mon - Fri, 8am - 5pm Job Type: Permanent Job Description Our client, an established services company in the marine/offshore and industrial services sector, is looking for an ICT Service Desk Analyst to join their ICT team, supporting business systems and driving digitisation across the organisation. Responsibilities • Provide 1st line support for the user base, managing and prioritising support requests from local and remote users • Diagnose and troubleshoot software, hardware, and connectivity issues • Support Inventory, Engineering tools, and other business software • Escalate issues requiring specialist or management attention • Provide procedural documentation and relevant reports • Liaise with staff to help set up systems and resolve issues • Support continuous maintenance and monitoring of systems • Assist with systems migration to cloud platform • Support ICT projects in a fast-paced, dynamic environment, managing multiple priorities • Coordinate internal resources and third parties/vendors for ICT project execution • Understand and document business requirements • Build and maintain workflows and process automation • Maintain confidentiality of sensitive data and information Requirements • Engineering or ICT Degree/Diploma • Understanding of ITIL (Information Technology Infrastructure Library) • Understanding of different database technologies • Good problem-solving, analytical, and communication skills • Knowledge of low-code/process automation platforms (e.g. Power Platform, Nintex) is a plus Benefits • Medical & Dental benefits (after probation) • Company transport provided Liz Ooi Li Chen R1104561 Recruit Express Services Pte Ltd 13C6614