Guest Services Executive (Front Desk)

Responsibilities • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. • Process all types of payment such as room charges, cash, checks, debit, or credit. • Process all check-outs including resolving any late and disputed charges. • Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally. • Coordinate with Housekeeping to track the readiness of rooms for check-in. • Supply guests with directions and information regarding the property. • Complete designated cashier and closing reports in the computer system. • Balance and drop receipts according to accounting specifications. • Perform other reasonable job duties as requested by superior Requirements • 1–3 years of experience in hotel front office or guest services preferred. • Minimum secondary school qualification or related field is an advantage. • Proficient in Opera PMS, Microsoft Office, and basic computer applications. • Knowledge of front desk operations, including check-in/check-out, reservations, and cashiering. • Customer-focused with a commitment to delivering excellent guest service. • Strong communication and interpersonal skills. • Responsible, independent, and accountable. • Able to multitask and work efficiently in a fast-paced environment. • Well-organized, detail-oriented, and able to work independently. • Team player with a positive attitude and problem-solving skills. • Able to work rotating shifts, including weekends and public holidays • 12 hrs per day (include breaktime), 4 days work week, 2 rotating shift - Morning & Night Shift PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities. We regret that only shortlisted candidates will be notified.