IT Support & Infrastructure Engineer (Junior)

Company Overview BLUZEN provides IT infrastructure implementation, managed IT services, and maintenance support across Southeast Asia, specializing in end-user computing, servers, networks, cybersecurity, CCTV, access control, and IP telephony for offices and project sites. Job Summary This hands-on IT Support & Infrastructure Engineer role supports customers in Singapore by delivering end-user support, troubleshooting on-site issues, and assisting with IT infrastructure projects to ensure reliable business operations. Responsibilities • Deliver on-site and remote technical support for desktops, laptops, printers, Windows OS, Microsoft 365, and common business applications to ensure smooth user operations • Diagnose and resolve hardware, software, email, internet, and network connectivity issues promptly to minimize downtime • Install, configure, and deploy computers, peripherals, and approved endpoint security software to maintain secure IT environments • Assist in installing, configuring, and troubleshooting switches, firewalls, wireless access points, and VPN connections to support network stability • Execute IT infrastructure projects including office relocations, equipment replacement, rack installation, network patching, labeling, and testing to meet project goals • Perform scheduled preventive maintenance and basic health checks on customer IT equipment to ensure optimal performance • Support installation and troubleshooting of CCTV, access control, and IP telephony systems as required to enhance security and communication • Document support requests, troubleshooting steps, resolutions, service reports, and equipment inventories accurately for transparency and tracking • Coordinate with senior engineers, vendors, and internet service providers to resolve complex incidents efficiently • Respond to assigned service requests within agreed timelines and escalate issues promptly to maintain service quality • Adhere to customer-site safety protocols and company procedures for system access, configuration changes, and data confidentiality to ensure compliance Required competencies and certifications • Nitec, Higher Nitec, Diploma in IT, Computer Engineering, Networking, or related discipline, or equivalent practical experience • Working knowledge of Windows, PC hardware, Microsoft 365, and common desktop applications • Basic understanding of TCP/IP, IP addressing, DHCP, DNS, LAN, and Wi-Fi • Ability to troubleshoot systematically, communicate clearly with users, and maintain accurate service records • Responsible attitude, willingness to learn, and ability to follow through on assigned tasks • Willingness to travel to customer sites across Singapore • Availability for occasional scheduled after-hours or weekend project work, subject to agreed arrangements Preferred competencies and qualifications • Exposure to Cisco, Aruba, Fortinet, or similar networking products • Basic knowledge of VLANs, VPNs, firewall rules, or wireless troubleshooting • Familiarity with Windows Server, Active Directory, backup systems, or endpoint protection • Experience with CCTV, access control, structured cabling, or IP telephony • Relevant certifications such as CCNA, CompTIA A+, or Network+ • Valid Singapore Class 3/3A driving licence