ORDER FULFILMENT SPECIALIST

Winner of E50 Awards 2021, 2022 & 2023 One of Singapore’s Fastest-Growing Companies 2022 Job Description • Deal directly with customers either by telephone, electronically or face to face • Respond promptly, handle and resolve customer inquiries, complaints • Obtain and evaluate all relevant information to handle product and service inquiries • Provide pricing and delivery information • Process orders and requests • Organize workflow to meet customer time frames • Direct requests and unresolved issues to the designated resource • Keep records of customer interactions and transactions • Manage administration • Support, communicate and coordinate with Sales team and internal departments Requirements • Min GCE ‘N’ or ‘O’ Level or equivalent • Bilingual in English and Mandarin to interact with Mandarin speaking customers • Experience in sales support / customer service would be an added advantage • Knowledge of customer service principles and practices • Customer Service Oriented • Dedicated team player with ability to work under pressure and deliver results • A meticulous and responsible employee • Able to work independently with minimum supervision • Knowledge of relevant computer applications • Able to work independently