Sales Support Executive (Order Processing) - One North/Tuas

Primary Responsibilities • Serve as the first point of contact for Singapore-based customers via email, phone, and WhatsApp. • Process and manage customer orders, including bulk orders and scheduled deliveries. • Handle customer enquiries relating to products, pricing, stock availability, lead times, and deliveries. • Ensure order accuracy, pricing consistency, and proper documentation. • Manage customer quotations based on approved pricing and guidance from Sales/Commercial teams. • Handle post-delivery issues, including exchanges, returns, claims, and customer complaints. • Provide relevant customer documents such as Halal Certificates, Product Specifications, Certificates of Analysis, and supporting documents upon request. • Maintain strong customer relationships by providing timely updates and effective issue resolution. • Coordinate closely with Sales, Warehouse, Logistics, and other internal stakeholders to ensure customer satisfaction. Secondary Responsibilities • Assist with matching and verification of purchase orders, pick lists, invoices, and operational documents. • Support order uploads into internal systems and portals according to operational requirements. • Assist in monitoring internal stakeholder communications and operational coordination. • Support urgent order processing and operational escalations when required. • Provide coverage for Sales Operation Admin responsibilities during manpower shortages, leave periods, peak seasons, or business continuity situations. • Process backend operational documents to ensure order fulfilment accuracy. • Perform other ad-hoc duties assigned by management. Requirements • Minimum 2-4 years of experience in Customer Service, Order Processing, or related customer-facing roles. • Experience in FMCG, Food Service, Distribution, or Trading industries is advantageous. • Proficient in Microsoft Office applications, particularly Excel. • Experience with SAP or similar ERP systems is preferred. • Strong customer service and problem-solving skills. • Good communication and interpersonal skills. • Ability to work independently and manage multiple priorities. • Fluency in English, both written and spoken. Work Arrangements • Working Days: Monday to Saturday (5.5-day work week). • Working Hours: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM, with half-day work on Saturday. • Work Location: One North/Tuas (shuttle bus provided travel to Tuas) • Work From Home: Work-from-home arrangement on Saturdays only