Sales Operation Admin - Tuas Only

Primary Responsibilities • Match and verify purchase orders, pick lists, invoices, and related documents to ensure accuracy. • Upload customer orders into internal systems and portals according to operational cut-off timings. • Coordinate and manage internal stakeholder communication channels and group chats for order fulfilment and operational matters. • Handle urgent orders, delivery escalations, and post-delivery issues during weekends and public holidays. • Serve as the key coordinator for WD ordering and liaise directly with WDPL to ensure smooth fulfilment. • Provide backup support for Customer Service Executive duties during manpower shortages, leave periods, and peak operational demands. Secondary Responsibilities • Serve as the first point of contact for customers via email, phone, and WhatsApp. • Process and manage customer orders, including bulk orders and scheduled deliveries. • Ensure order accuracy, pricing consistency, and proper documentation. • Handle product enquiries, lead times, pricing enquiries, and order-related matters. • Manage post-delivery issues, including exchange, returns, and delivery discrepancies. • Prepare customer quotations based on approved pricing and guidance from the Sales/Commercial team. • Provide supporting documents such as Halal Certificates, Product Specifications, Certificates of Analysis, and other required documents. • Work closely with Warehouse, Logistics, Sales, and other internal stakeholders to ensure positive customer outcomes. • Process backend documents to ensure order, picking, and delivery accuracy. • Perform other ad-hoc duties assigned by management. Requirements • Minimum 1-3 years of experience in Sales Administration, Order Processing, Customer Service, or related functions. • Experience in FMCG, Food Service, Distribution, or Trading industries is advantageous. • Proficient in Microsoft Office applications, particularly Excel. • Experience with SAP is a plus • Strong attention to detail and organizational skills. • Ability to multitask and work in a fast-paced environment. • Good communication and interpersonal skills. • Fluency in English, both written and spoken. Work Arrangements • Working Days: 5-day work week on a roster basis from Monday to Sunday. • Roster Arrangement: 4 weekdays and 1 weekend day per week . • Working Hours: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM. • Work Location: Tuas, shuttle bus and Meal provided • Work From Home: No work-from-home arrangement. This position is fully office-based.