IT Executive (West)

Job description: • Providing end-user IT support and troubleshooting for hardware, software, and system-related issues. • Administering and supporting Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive. • Maintaining IT infrastructure, network connectivity, and related systems to ensure optimal performance and reliability. • Managing user accounts, access permissions, and device provisioning and deployment. • Supporting and maintaining Microsoft Dynamics 365 Business Central ERP and Odoo CRM systems. • Managing IT assets, software inventories, licences, and technical documentation. • Assisting with cybersecurity initiatives, IT governance, and compliance with organisational policies. • Supporting the adoption and effective use of AI productivity tools such as Microsoft Copilot and ChatGPT. • Identifying, recommending, and implementing technology improvements and digitalisation initiatives to enhance business efficiency. • Coordinating with external vendors for hardware procurement, equipment repairs, maintenance, and warranty claims. • Providing after-hours or weekend support when required during system implementations, upgrades, maintenance activities, or emergency situations. • Responding promptly to critical IT incidents, taking ownership of issue resolution, and restoring services with minimal disruption to business operations. Requirements: • Diploma or Degree in Information Technology, Computer Science or related discipline • 1–3 years of relevant IT experience • Strong troubleshooting and problem-solving abilities • Experience supporting Microsoft 365 environments • Basic understanding of networking and infrastructure • Interest in AI, automation and emerging technologies • Ability to work independently while functioning effectively within a small team • Exposure to Microsoft Dynamics Business Central, Odoo CRM, Power Automate, Intune or cybersecurity tools would be advantageous