IT Infrastructure & Systems Manager (Deputy Manager)

Job Summary We are seeking an experienced IT Infrastructure & Systems Manager (Deputy Manager) to ensure the stability, security, availability, and lifecycle management of the organisation’s IT infrastructure and systems. Responsibilities • Manage and maintain IT infrastructure including servers, storage, data centre facilities, and related systems across production and Disaster Recovery (DR) environments to ensure operational stability • Perform routine server room and data centre health checks, coordinating with external vendors to maintain infrastructure availability • Administer and maintain Linux and Windows servers, storage systems, and associated infrastructure in production and DR environments • Manage Microsoft Exchange infrastructure to ensure system availability, maintenance, and optimal performance • Lead incident, problem, and change management processes by resolving major incidents promptly, conducting root-cause analysis, and implementing corrective actions • Establish, maintain, and review IT Disaster Recovery and Business Continuity Plans, coordinating and conducting DR exercises and testing for critical systems • Implement infrastructure security measures including vulnerability and patch management, backup operations, and IT compliance in line with Group IT standards and regulatory requirements • Monitor infrastructure capacity and performance; lead capacity planning, technology refresh, and IT infrastructure lifecycle management to support business needs and reduce operational risks • Manage the annual IT infrastructure budget, overseeing both capital expenditure (CAPEX) and operating expenditure (OPEX) • Provide day-to-day IT infrastructure and systems support to business departments, collaborating with application, security, network, and other technology teams • Coordinate with Head Office and overseas IT teams, vendors, and stakeholders on infrastructure projects, system maintenance, and technical issues • Identify and implement improvements to IT infrastructure reliability, operational efficiency, automation, and service quality • Perform other IT infrastructure and systems-related duties and projects as assigned Required competencies and certifications • Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or a related discipline • Minimum 8 years of relevant experience in System Administration, IT Infrastructure, Infrastructure Engineering, or Systems Management • Strong hands-on experience administering Microsoft Windows Server and Linux servers • Proven experience managing Microsoft Exchange administration and maintenance • Practical knowledge of IT Disaster Recovery, Business Continuity Planning, backup and restoration, patch management, and infrastructure security • Strong knowledge of IT incident, problem, and change management processes • Experience in infrastructure capacity planning, technology refresh, and lifecycle management • Strong stakeholder management, collaboration, and problem-solving skills to work effectively across business and technology teams • Self-motivated with a strong learning mindset and ability to independently acquire new technical knowledge • Strong Chinese language communication skills, both written and spoken, to communicate effectively with Head Office colleagues Preferred competencies and qualifications • Good understanding of database architecture and working experience with MySQL and Microsoft SQL Server (MS SQL) • Relevant professional certifications such as RHCSA, RHCE, MCSE, or equivalent • Prior experience working in a banking or financial services environment