Guest Service Officer

Job Description • To attend to all guests' check-in and ensure all guest details are correctly input into the system. • To attend to all guests' check-outs, including collecting payments in compliance with cash handling and credit card processing. • To promptly, politely, and efficiently attend to all guests' requests and queries. • Work closely with other departments to ensure that special requests are met and follow up accordingly. • Other ad-hoc duties as required by the Front Office Manager. Job Requirements • Able to work on rotating shifts, weekends, and public holidays. • Team player, but also able to work independently. • Enjoys interacting with guests and working in a fast-paced environment. • Prior work experience in hotel operations will be an advantage. • Candidates with no experience are welcome. Others • Night shift allowance • Annual Wage Supplement (AWS) provided. • Dental / Optical benefit • Duty meals Interested applicants, please send your resume to hro@ghihotels.com We regret to inform you that only shortlisted candidates will be notified for the interview.