Duty Manager

DUTIES & RESPONSIBILITIES • Provide leadership presence in absence of Senior Management on Weekends, Public Holidays & Major Events. • Engage & support front-line staff and supervisors, providing recognition and appreciating their work. • Managing escalated service-related incidents. • Supervise and guide the Service Operations team in terms of daily operations and administrative duties. • Ensure established operations and guest service standards are followed. • Manage and work closely with outsourced Security vendor. • Handle guests’ feedbacks and determine appropriate actions to ensure it meets or exceed guests’ expectations. • Conduct daily briefings and write incident reports with after action reviews. • Enforce a safe and secure work culture. • Implement and monitor daily work schedules for the Service Operations team. • Assist with any additional duties or projects as required.