Customer Service Specialist

Salary: 50K/Year+5% Bonus Fluent in Mandarin, Cantonese, English as you will need to manage stakeholders using these languages. Office: CBD Work arrangements: Hybrid How You'll Make An Impact • Customer Engagement: Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer’s personality and situation. • Problem Resolution: Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance. • Technical Support: Troubleshoot and guide customers through WEX online platforms and mobile applications. • System Navigation: Effectively multi-task by utilizing multiple different systems simultaneously to provide the fastest resolution. • Security & Compliance: Maintain strict adherence to corporate security measures, company policies, and (for Health/Cobra roles) HIPAA guidelines. • Documentation: Maintain accurate, detailed records of all interactions within the CRM (Salesforce). · Experience You'll Bring Language requirements: English, Mandarin, Cantonese(Must) as you need to engage related stakeholders. • Education: High School Diploma or Degree. • Technical Skills: Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office. • Availability: Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime. • Background: Must successfully pass a background check.