Restaurant Manager [Outram]

SUMMARY: As the Restaurant Manager at Willow & Oak in Outram, you will lead daily operations across our dining, bar, and play areas, manage and inspire the front-of-house team, and drive profitability while maintaining high service standards. This position is ideal for an experienced, hands-on hospitality leader with 3–5 years of F&B management experience, strong business acumen, and a passion for creating memorable dining experiences. KEY RESPONSIBILITIES: Service & Operations • Maintain a safe, clean, and welcoming environment • Oversee daily operations across dining, bar and play areas • Ensure high standards of food quality, presentation, and service • Handle guest feedback and resolve issues promptly with professionalism • Possesses strong knowledge of bar operations, including beverage preparation, cleanliness, and stock awareness to support smooth service Team Leadership • Manage staff scheduling, performance reviews, and on-the-job training • Lead, train, and motivate front-of-house and service staff to deliver warm, attentive service • Foster a positive, team-first culture that reflects Willow & Oak’s values of passion, pride and hospitality Business & Financial Management • Drive sales growth and manage costs (labor, food, beverage) • Monitor stock levels, work with suppliers, and minimize wastage • Track daily/weekly sales reports and identify opportunities to improve profitability Marketing & Engagement • Build rapport with regular guests and local businesses to encourage repeat visits • Support promotions & campaigns (e.g. weekday dinner traffic, family packages, special events) • Partner with management to develop ideas for seasonal menus, specials, and community events Compliance &Administration • Liaise with external vendors and partners when required • Ensure compliance with MOM, NEA, SFA, and fire safety regulations • Manage payroll records, attendance, and administrative duties accurately JOB REQUIREMENTS: • At least 3–5 years of F&B management experience, preferably in a restaurant setting • Ability to adapt in a fast-paced environment, balancing service with operational needs • Solid understanding of restaurant operations, inventory, and cost control • Passion for hospitality and creating memorable dining experiences • Strong leadership, communication and people management skills • Willingness to work evenings, weekends, and public holidays