Service Crew [Outram]

SUMMARY: As the Service Crew at Willow & Oak, you will welcome guests, assist with seating and ordering, and deliver prompt food and beverage service to ensure an exceptional dining experience. You will play a key role in maintaining restaurant cleanliness, preparing service stations, handling payment collection, and supporting basic kitchen prep when needed. This position is ideal for a positive, customer-focused team player who thrives in a fast-paced environment and is passionate about delivering warm hospitality. Key Responsibilities: • Prepare drinks according to recipe • Greet guests upon their arrival and advise on table QR code ordering • Assist guests with baby chair and/or wheelchair requirements • Take order over the counter and handle payment collection • Upsell additional items to increase revenue and enhance guests’ experience • Serve drink and food orders promptly and accurately • Cleaning and setting tables in preparation for new guests • Set-up and clearing of restaurant before and after service, depending on shift assigned • Prepare and replenish stations before shift starts • Maintenance of restaurant cleanliness and workstations • Perform opening duties and closing duties as per SOP • Attend to guests with their requests promptly and check on guests overall dine-in experience • Assisting with basic food preparation tasks, such as assembling salads or desserts, as needed • Assist guests with enquiries and recommend dishes based on preferences and menu offerings • Ad-hoc duties assigned by manager on duty Job Requirements: • Previous experience in similar role preferred but not required • Excellent communication and customer service skills • Ability to work effectively in a fast-paced environment • Basic hygiene and safety consciousness • Possess a positive working attitude • Ability to work in a team • Ability to work flexible hours, including evenings, weekends, and holidays