Service Operation Lead

Role and Responsibilities • Supervise a team of technicians and customer service staff, and plan daily workload • Diagnose, repair and test equipment, and step in hands-on where needed • Record faults and repair findings to support product quality • Assess warranty claims in the workshop and on site • Oversee spare parts sales, purchasing and stock levels, including regular stock checks • Partner with finance on parts pricing • Advise customers on product use and troubleshooting • Support and upskill external service partners and resellers • Support the sales team at customer events and product demos • Keep service paperwork accurate, including job orders, quotes and invoices • Track service performance and improve turnaround times and customer experience • Make occasional customer site visits within Singapore • Requirements • Engineering diploma or above, preferably mechanical • 5+ years in after-sales service or repair, including team leadership • Background in machinery or other electromechanical equipment • Strong Excel skills; ERP or SAP experience a plus • Clear communicator who makes sound decisions • Valid driving licence