L2 Application Support Engineer (Payments) | Contract

Responsibilities: • Take initiative and proactively address tasks and issues. • Resolve user queries efficiently while maintaining a strong service mindset. • Provide technical and non-technical support to the Singapore Branch. • Communicate clearly and professionally with users, technical teams, vendors, and management. • Balance technical knowledge with effective business communication. • Clearly communicate incidents, business impact, risks, workarounds, and resolution status. • Build strong relationships with users, vendors, and internal support teams. • Coordinate with relevant teams to ensure timely resolution of issues and requests. • Maintain incident logs, reports, SOPs, and knowledge repositories while driving service improvements. • Work with L3 Support and vendors to define SLAs and ensure compliance with agreed service standards. • Provide application support for FAST Payment systems. • Support Accounting and Customer Information File (CIF) applications. • Troubleshoot applications, investigate incidents, resolve issues, and handle service requests. • Support application releases, changes, enhancements, and post-deployment validation. • Perform application monitoring, health checks, and operational support. • Collaborate with L3 Support and vendors to resolve complex application issues. Requirements • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline. • Minimum 8 years of application support experience within corporate banking or financial services environments. • Strong hands-on experience supporting FAST payment systems and other payment-related applications. • Solid understanding of payment transaction processing, banking operations, and end-to-end payment workflows. • Working knowledge of accounting processes, reconciliation, settlement, and General Ledger (GL) impacts. • Good understanding of CIF (Customer Information File/System) and customer master data management. • Proven experience supporting Commercial Off-the-Shelf (COTS) applications. • Strong analytical, troubleshooting, and problem-solving capabilities. • Ability to manage multiple application support activities, enhancements, and projects simultaneously. • Experience leading application support teams and effectively balancing BAU operations, application enhancements, and project deliverables. • Strong stakeholder management, communication, and vendor coordination skills. Preferred Skills and Experience • ITIL Foundation certification is preferred. • Experience supporting PayNow, GIRO, SWIFT, and ISO 20022 payment messaging. • Familiarity with Splunk, Dynatrace, AppDynamics, or similar application monitoring and observability tools. • Experience conducting application health checks and operational monitoring. • Basic knowledge of SQL, log analysis, and application troubleshooting techniques. Good to Have • Experience administering Windows Server and Linux Server environments. • Familiarity with ServiceNow, Jira, Azure DevOps, or similar IT service management and support tools. • Exposure to MAS Technology Risk Management (TRM) guidelines and banking IT governance practices. We regret that only shortlisted candidates will be notified. GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973