ICT Engineer, Central, Bonus

The ICT Engineer is responsible for supporting, maintaining, and improving the organization's IT infrastructure, network services, systems, and end-user computing environment. This role works closely with internal stakeholders and vendors to ensure reliable, secure, and efficient ICT operations that support business and academic activities. Key Responsibilities • Support and maintain network infrastructure, including LAN, WAN, wireless networks, firewalls, VPN, routing, switching, DNS, and DHCP services. • Monitor system and network performance, identify issues, and perform troubleshooting and root cause analysis. • Administer and support Microsoft 365, Active Directory, Entra ID, endpoint management, and user access management. • Support server infrastructure, virtualisation platforms, backup systems, patch management, and endpoint security solutions. • Provide technical support for users, classrooms, computer laboratories, examinations, and campus operations. • Act as an escalation point for complex incidents and service requests. • Maintain ICT documentation, standards, procedures, and operational records. • Support ICT security controls, vulnerability remediation, compliance requirements, and audit activities. • Coordinate with external vendors and service providers to ensure effective delivery and support of ICT services. • Participate in infrastructure enhancement projects, system upgrades, migrations, and technology improvement initiatives. Requirements • Degree in Information Technology, Computer Science, Engineering, or a related discipline. • At least 5 years of relevant experience in ICT infrastructure, network administration, systems support, or IT operations. • Experience supporting enterprise networks, Microsoft 365, Active Directory, endpoint management, and service desk operations. • Knowledge of networking technologies including TCP/IP, LAN/WAN, routing, switching, wireless networks, VPN, DNS, and DHCP. • Familiarity with information security practices, IT service management, and change management processes. • Strong analytical, troubleshooting, communication, and stakeholder management skills. • Relevant professional certifications such as CCNA, Fortinet, Microsoft, Azure, ITIL, Network+, Security+, or equivalent certifications will be an advantage. Interested applicants please send your resume in MSWords format to prasant.sirohi@ambition.com.sg and attention to Prasant Sirohi(R22106307) Short listed candidates will be notified www.ambition.com.sg EA Registration Number: R22106307 Data provided is for recruitment purposes only Business Registration Number: 200611680D. License Number: 10C5117