IT Support (Tuas Location)

Job Title : Desktop Engineer (Tuas Location, Singapore) Job Description - • Provide desktop support troubleshooting to users reported Incidents and Service Request received for both walk-in counter users, and onsite roaming support - • Perform troubleshooting for client platform related problems. - • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. • Provide timely status updates to relevant parties. - Provide good customer experience/service. - • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. - • Manage customer expectations and notify Team Lead in the event there is potential escalation. - Diligently update and track the progress of resolution in the ticketing system.