CUSTOMER SERVICE COORDINATOR

Job Description • Plan, schedule, and coordinate activities to ensure timely progress and optimize productivity. • Act as the primary point of contact for client inquiries and feedback. • Act as a liaison between clients, supplier and other third parties. • Ensure a positive client experience by addressing concerns and providing personalized service. • Documentation and Reporting. • Prepare and submit progress updates, reports, and documentation to relevant parties. • Monitor the availability and allocation of manpower and materials etc. • Ensure adherence to workplace safety regulations and company policies. • Undertake any other duties assigned by management from time to time. Requirements • Proactive, adaptable, and eager to learn • Strong attention to detail and accuracy • Possess a critical-thinking ability • Effective time management • Excellent communication and interpersonal skills for liaising with clients or any third parties • Problem-solving ability with attention to detail and strong organizational skills • Well-organized with the ability to manage tasks independently or collaborate within a team • Ability to handle challenges calmly and effectively in a fast-paced environment • Passion for delivering exceptional client service • Willingness to stay updated on industry trends and best practices • Willing to attend calls or travel island-wide when necessary with own transport arrangement • Flexibility to work varied schedules, including weekends or holidays • Able to attend emergency call due to works needs beyond offive hours • 6 working days We are regret that only shortlisted candidates will be notified.