Programme & Administrative Support Executive (Digital Application)

Job Overview Join our team in a dynamic project support role involving the management and day-to-day operations of a digital application. You will support system enhancements, testing, incident management, documentation, stakeholder coordination, and general project operations. Job Responsibilities • Support incident triaging, reporting, including tracking and maintaining incident listing. • Track the status of enhancement backlog across programmes for regular reporting. • Coordinate, track and seek clearance for monthly app releases, including post-release checks and follow-up. • Support requirements documentation, clarification, testing of app features, and work closely with development teams to ensure the functionality and quality assurance, including User Acceptance Testing (UAT). • Report gaps and track issues through to resolution. • Liaise with stakeholders on communications activities, including updating user guides, FAQs, and other supporting materials. • Support the tracking and basic analysis of user data and feedback for reporting purposes. • Raise and follow up on IT service requests or incidents, and support the monitoring and updating of risk register. • Maintain and improve documentation of user flows, feature mechanics, policies, processes, and SOPs to support operational efficiency. • Communicate process documentation to stakeholder and address clarification queries to ensure alignment and understanding. • Support mobile app knowledge documentation, including training the knowledge AI bot. • Provide day-to-day operational and administrative support to ensure smooth system functioning. • Provide secretariat and coordination support, including meeting arrangements, agenda preparation, minute-taking, and tracking of action items. • Perform other ad hoc duties as required. Requirements • Diploma or above, preferably in IT related discipline. • 1 to 2 years of relevant working experience in user acceptance testing, administrative, or operations support functions, preferably in project management or digital solutions. • Proficient in Microsoft Office applications, especially Microsoft Excel (e.g. data reconciliation, pivot tables, basic formulas and reporting). • Good administrative, coordination, and organisational skills, with the ability to manage multiple tasks and timelines. • Experience in meeting coordination, agenda preparation, minute-taking, and action tracking. • Strong attention to detail and accuracy in data, records, and documentation. • Good communication and interpersonal skills with the ability to liaise with multiple stakeholders. • A team player who can also work independently with minimal supervision. • Comfortable handling operational and ad hoc tasks in a fast-paced environment. • Experience in SOP documentation or process improvement will be an advantage. Working hours: 8.30 am - 6.00 pm (Mon - Fri) Work location: Hybrid remote at Singapore 168937