ICT Operations Engineer, Buona Vista

We are seeking an ICT Operations & Administration Executive to support ICT operations, Microsoft 365 administration, service delivery management, and user support activities. Key Responsibilities • Manage ICT service requests, incidents, and operational support activities. • Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune. • Support user onboarding, offboarding, access management, and endpoint provisioning. • Coordinate with vendors, and managed service providers to ensure timely service delivery. • Monitor vendor performance, review service reports, and participate in service review meetings. • Support ICT governance, cybersecurity, audit, risk management, and compliance activities. • Maintain ICT asset inventory, software licence records, and operational documentation. Requirements • Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline. • Minimum 2 years of experience in IT operations, IT administration, service management, or infrastructure support. • Hands-on experience with Microsoft 365 and workplace technologies. • Familiarity with IT Service Management (ITSM) processes and tools. • Experience working with vendors and managed service providers. Preferred Qualifications • Experience within the Singapore Government ICT environment. • Familiarity with WOG ICT processes, governance, and support models. • Experience using ITSM Portal, SGMail Administration Portal, and EUSS Portal. • Knowledge of user provisioning, access management, email administration, and workplace technology services. Key Competencies • IT Administration • Microsoft 365 Administration • Service Request Management • Vendor Coordination • Stakeholder Management • Customer Service Excellence • Problem Solving & Analytical Skills • Attention to Detail • Governance, Risk & Compliance • Communication & Interpersonal Skills Interested applicants please send your resume in MSWords format to prasant.sirohi@ambition.com.sg and attention to Prasant Sirohi(R22106307) Short listed candidates will be notified www.ambition.com.sg EA Registration Number: R22106307 Data provided is for recruitment purposes only Business Registration Number: 200611680D. License Number: 10C5117