F&B Host/Hostess

Job Responsibilities • Be responsible for taking reservations, answering the phone, responding to any guest requests. • Greet each guest warmly. Be helpful, welcoming and pleasant towards each Guest. • Seat the guests in the restaurant according to designated rotation plans. Seat Guests evenly and fairly at various stations of the restaurant. • Personalize each guest experience by using the guests names where known. Acknowledge each special occasion where known. Pass on the relevant guest information to the Captains and Service Attendants. • Thank Guests for patronizing the Restaurant as they leave. • Maintain the Guests profile and history, taken note of all special occasions and dates for example birthdays, wedding anniversaries, etc. • Relay all Guest comments to the Manager and Assistant Manager. • Carry out any other duties as assigned by the supervisor. Job Requirements Education & Certification • Minimum Secondary school education with "O" Level passes; Diploma in any field is an advantage Experience • Minimum 1 year experience in customer service / guest contact roles, preferably in a hospitality organization Other Prerequisites • Willing to work various shifts, including mornings and afternoons, as well as on public holidays • Possess a well-groomed, clean and professional appearance