Operations Executive

Job Summary We are seeking a responsible and proactive Operations Executive to manage daily warehouse and delivery operations, ensuring smooth parcel handling, timely deliveries, and effective resolution of operational issues. Responsibilities • Oversee daily warehouse operations to ensure shipments are received, sorted, and dispatched efficiently • Coordinate with drivers to ensure deliveries are completed smoothly and on schedule • Monitor outstanding, failed, and urgent deliveries and follow up until resolution • Communicate clearly with clients and customers regarding delivery status, enquiries, and operational issues • Handle and resolve delivery complaints, missing shipments, and other service-related matters promptly • Ensure warehouse staff and drivers adhere to company SOPs and operational procedures • Monitor daily delivery performance and report significant issues to management • Identify operational problems and take initiative to resolve them quickly and effectively • Use basic computer skills to support delivery and logistics system operations Preferred competencies and qualifications • Experience in logistics, warehouse, or delivery operations • Proficient communication and customer service skills to coordinate with clients, drivers, and warehouse staff • Ability to work independently with strong organizational and problem-solving skills in a fast-paced environment • Experience with delivery/logistics systems is an advantage • Ability to communicate in English; knowledge of Mandarin is an advantage for client communication