CUSTOMER SERVICE ASSISTANT

Job Summary We are looking for a responsible and service-oriented Customer Service Assistant to join our logistics team. Responsibilities • Respond promptly to client and customer enquiries via WhatsApp, phone, and email to provide clear information and support • Deliver accurate updates on parcel and delivery status to keep customers informed • Manage customer complaints professionally and follow up until issues are fully resolved • Investigate and assist with enquiries related to delayed, failed, missing, or damaged deliveries • Collaborate with operations team, warehouse staff, and drivers to resolve delivery problems efficiently • Keep customers regularly updated on the progress of their cases to ensure transparency • Escalate serious or unresolved issues to appropriate personnel for timely resolution • Perform basic customer service and administrative tasks to support daily operations • Manage multiple tasks effectively in a fast-paced logistics environment Preferred competencies and qualifications • Experience in customer service or logistics roles • Ability to communicate clearly in English; proficiency in Mandarin is a plus but not required