Line Management Executive

The Role: To manage assigned liner services to ensure schedule reliability, optimal capacity utilisation, cost control, and effective coordination with internal and external stakeholders. Job Responsibilities: 1. POL Agent Management • Collaborate with POL agents to facilitate container bookings and maximize vessel utilization. • Monitor agent performance and resolve any issues related to booking and operational efficiency. 2. Capacity Management • Analyze booking trends and forecasts to ensure optimal vessel capacity. • Communicate with operations to adjust schedules based on capacity needs. 3. Weekly Service Performance Reporting • Prepare and distribute weekly service performance reports, highlighting key metrics and areas for improvement. • Analyze data to identify trends and make recommendations for service enhancement. 4. Operational Follow-up • Track ongoing service operation matters and follow up on outstanding issues to ensure timely resolution. • Coordinate with internal teams to address any operational challenges affecting service delivery. • Work closely with Port of Loading (POL), Port of Discharge (POD), Direct Freight (DF), and Operations teams on ongoing service operations. 5. Documentation and Record Keeping • Ensure accurate and timely completion of all shipping documentation. • Maintain comprehensive records of customer interactions, service performance, and agent communications. 6. Financial Oversight • Compile Profit and Loss (P&L) statements once vessels depart from the last port to the Trade department. • Maintain up-to-date P&L and follow up on any invoice discrepancies with overseas offices until resolved, providing updates to the marketing/trade team. 7. Continuous Improvement • Gather and analyze customer feedback to identify opportunities for service improvement. • Participate in regular meetings with teams to discuss performance, capacity issues, and customer feedback. Requirements: • Diploma in Logistics, Business Administration, or a related field in shipping • No experience is required, training will be provided. • Understanding of feeder shipping operations and container logistics is a plus. • Excellent communication and interpersonal skills, with a focus on customer satisfaction. • Strong analytical skills and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). • Ability to multitask and work effectively in a fast-paced environment. We regret to inform you that only shortlisted candidates will be notified.