Social Media Manager (Bilingual – Chinese & English)

About Us We are a fast-growing F&B group in Singapore operating multiple concepts across cafes, restaurants, and bars. Our focus is on building high-impact, viral-ready brands that drive real customer traffic and revenue. Role Overview You are the execution engine of our marketing team. You will plan, shoot, and execute content across our outlets, manage social media platforms, and work with influencers to drive engagement and walk-ins. This is a hands-on, on-ground role — not a desk job. Key Responsibilities 1. Content Creation & Execution • Plan and execute weekly content shoots across outlets • Capture: • Food & drinks (hero content) • Customer vibes & crowd • Behind-the-scenes • Staff personality content • Produce: • Short-form videos (TikTok / Instagram Reels) • Daily posts & stories 2. Platform Management • Manage and grow: • Instagram • TikTok • Xiao Hong Shu (小红书) • Adapt content to each platform: • TikTok → Trend-driven, viral content • Instagram → Brand storytelling & aesthetics • XHS → Discovery & lifestyle content 3. KOL / Influencer Marketing • Identify and outreach to influencers (local & Chinese audience) • Coordinate tastings and collaborations • Track performance and ROI 4. Campaign Execution • Work with Head of Brand to execute: • Promotions (e.g. happy hour, new menu launches) • Seasonal campaigns • Events & activations Translate ideas into real content that drives traffic 5. Team Collaboration • Work closely with: • Designer (visuals & creatives) • Community Manager (engagement & replies) • Head of Brand (strategy & direction) 6. Performance & Optimization Track: • Views, reach, engagement • Content performance • Identify winning content and scale quickly • Stay updated with trends and platform changes • KPIs (Success Metrics) • Consistent content output • Growth in engagement and followers • High-performing / viral content • Campaign execution speed • Contribution to brand awareness and traffic Requirements • Bilingual (English & Mandarin) – required • 2–4 years experience in social media / content creation • Strong understanding of TikTok, Instagram, and XHS Skilled in: • Content shooting (iPhone / camera) • Video editing (CapCut, VN, etc.) • Comfortable working on-site across multiple outlets What We’re Looking For • Hands-on content creator • Fast executor (speed matters) • Creative storyteller • Strong sense of trends and viral content • Passion for F&B and lifestyle brands • Bonus (Nice to Have) • Experience in F&B / hospitality • Experience in live streaming • Existing network of KOLs / influencers Why Join Us • Work across multiple exciting F&B brands • Be part of a fast-growing company • Direct impact on marketing and revenue • Creative freedom to experiment and scale ideas