Service Associate (Barista)

The Service Associate is expected to lead shift execution with operational confidence, ensuring quality, inventory control, and team support. Responsibilities: 1. Shift & Store Operations • Independently manage assigned shifts, ensuring SOP compliance, consistent product quality, and timely handling of unexpected operational issues. • Execute store opening and closing procedures according to company standards. • Enforce store tidiness and hygiene in all customer-facing and back-of-house areas to ensure compliance with SOPs and cleanliness standards. • Safeguard store assets and materials during shift operations and escalate issues when needed. • Perform other duties as assigned by the store leadership team. 2. Inventory & Resource Management • Assist in stock estimation and ordering, especially around shift-specific material use and waste reduction. • Track product losses and discrepancies during shifts and report findings for cost control. • Estimate material usage and expected loss to support efficient inventory planning and reduce waste. • Support stock takes and warehouse organization and maintain cleanliness and accessibility of supplies 3. Product & Visual Standards • Ensure bar production quality, consistency, and adherence to product presentation standards. • Implement merchandise display guidelines accurately and ensure visual standards are maintained during each shift. 4. Events & Operational Awareness • Support the execution of in-store event procedures and activities. • Develop familiarity with the surrounding commercial area and customer demographics to support operational awareness. 5. Team Support & Training • Actively participate in training and mentoring of Junior Associates, supporting their skill development and helping to uphold brand and service standards. Requirements: • More than 2 years of work experience in F&B or retail industries. • Skills: Coffee making, Certain knowledge in Bakery and Brunch. • Fluent English proficiency. • Strong interpersonal, communication, and execution skills. • A proactive drive to learn. • Genuine passion for coffee, food, or baking. • A strong work ethic.