Store Manager

Job Description & Requirements The Store Manager (a.k.a. Business Manager) owns the business end-to-end by shaping strategy, leading the team, analyzing market and customer insights, leading commercial growth, and mentoring future leaders to deliver long-term success. Responsibilities • Responsible for achieving the store’s annual, quarterly, and monthly revenue, cost, and profit targets. • Monitor inventory performance, including cost control, loss tracking, and discrepancy resolution. • Lead stock planning and order review: validate material usage forecasts, order schedules, and vendor alignment. • Ensure SOPs for inventory and asset management are implemented, maintained, and improved across the store. • Oversee asset and material safeguarding, ensuring equipment, tools, and supplies are used and maintained responsibly. • Assist in implementing the company's brand activities and promoting its business philosophy and corporate culture. • Responsible for managing relationships with customers, landlords, and store staff, handling customer complaints and feedback properly to enhance customer satisfaction. • Responsible for store venue renting and collaboration with external corporations and partnerships related to the store. • Responsible for daily management and supervision of store staff, including training, on-the-job guidance, performance evaluation, and personal development. • Responsible for analysing store operation data to improve and increase store revenue. • Review and analyse regular customer behaviour from loyalty program data to suggest local store strategies and improve retention and satisfaction. • Responsible for improving work procedures and rules for each position within the store and updating documentation of guidelines and SOPs. • Complete other tasks assigned by management. Requirements • Education Level: Bachelor's degree or above. • More than 3 years of work experience in F&B or retail industries, including at least 1 year in a managerial role. • Skills: Proficient in office software, including slide presentations, documentation, basic Excel analysis, and professional-level English proficiency. • Strong leadership, decision-making, interpersonal, communication, planning, and execution skills. • A proactive drive to learn. • Genuine passion for coffee, food, or baking. • A strong work ethic.