User and Client Support Operations (Monica AI)

About Manus AI Monica is an all-in-one AI assistant product under Manus, helping users with a wide range of everyday tasks — from searching and reading to writing, translating, and creating. Built to be practical and reliable, Monica is designed to seamlessly fit into how people work and live. Key Responsibilities: • Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results; • Escalate complex or sensitive issues to the relevant teams, collaborating cross-functionally to ensure timely resolution; • Organize customer feedback and assist in optimizing service processes; • Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization. Required Qualifications: • Poly diploma and equivalent education or above(fresh graduates are welcomed to apply); • Familiar with email processing procedures, with good written communication skills; • Good communication skills and service awareness; • Proactive with strong learning ability; Preferred Qualifications: • Prior experience in customer service or user operations; • Familiarity with AI or SaaS products; • Experience with customer support or ticketing systems; • Basic data analysis and reporting skills; • Ability to work in a fast-paced, cross-functional environment. Monica is an AI product, where experts across engineering, research, and business come together to push the boundaries of AI applications. If you're passionate about cutting-edge technology and making a real impact, we'd love to hear from you!