CUSTOMER SERVICE OFFICER [PPS2-001-10]

Key Responsibilities: • Be the friendly, professional first point of contact for all customer enquiries across phone, email, chat, and digital channels • Deliver prompt, accurate, and empathetic responses that consistently meet and exceed customer expectations • Log, manage, and resolve customer issues efficiently while maintaining the highest standards of professionalism and care • Process transactions, bookings, and service requests accurately and with a strong eye for detail • Follow up proactively with customers to confirm resolution, ensure satisfaction, and strengthen long-term relationships • Escalate complex or sensitive issues to the relevant departments promptly with clear and complete context • Maintain accurate CRM records, customer interaction logs, and service documentation at all times • Collaborate with internal teams to continuously improve customer service processes and uphold consistent service standards Requirements: • Minimum Diploma and above • Cheerful, patient, and genuinely customer-oriented • Strong communication and problem-solving skills • Comfortable handling calls or live chat systems • Able to perform well in a fast-paced service environment EA License Number: 22C1278 Disclaimer: By applying, you consent to being contacted for current or future job opportunities. All personal data will be managed in line with Singapore's PDPA and used solely for recruitment purposes.