Senior Lab System Support Engineer

• Provide first-level hands& feet support for laboratory software systems and instrument integrationplatforms. • Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization. • Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions). • User Management Activities(E.g: User Creation, Modification & Deletions etc.) • Hardware related PC/Network– Coordination with Desktop support team • Vendor communications,coordination during the System Hardware failures & any other Maintenances • Backup of the Standalone and Benchtop systems on regular basis • Application Software upgrades on the standalone systems. • Onboarding and off boarding Lab systems • Monthly patching coordination. • Backup & Restoration for the Lab systems • Lac/es Configuration • Update SOPs/ WIs • Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC,spectrophotometers). • Ensure accuratedocumentation of system configurations, user guides, and troubleshootingprocedures. • Help maintain audit trailsand support data archival processes. • Support compliance with GoodLaboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDAregulations. • Ensure systems are validated and maintained according to SOPs and validation protocols. • Work closely with lab analysts, QA, and IT teams to resolve system-related issues. • Participate in cross-functional meetings to improve lab workflows and system performance. • Support Audits Queries from the LAB IT side. Job Requirements • Holds a Bachelor’s degree • GxP Compliance Knowledge –Strong understanding of Good Practice (GxP) regulations and their application in a regulated environment. • Computer System Validation(CSV) – Proficient in validation principles, protocols, and documentation for computerized systems. • Laboratory Instrumentation Expertise – Solid understanding of laboratory instruments and their operational principles. • Analytical Techniques Knowledge – Familiarity with various analytical methods used in lab testing and analysis. • Lab Software Systems Proficiency – Working knowledge of software platforms used to manage laboratory data and workflows. • Problem-Solving Skills –Ability to identify, analyze, and resolve technical or process-related issueseffectively. • Communication Skills –Strong verbal and written communication for cross-functional collaboration anddocumentation. • SOP Adherence &Regulatory Compliance – Ability to work within regulated environments while strictly following Standard Operating Procedures. • Ticketing System Proficiency(ServiceNow/Remedy) – Hands-on experience managing tickets, incidents, or service requests using ITSM tools. • Quality Management Process Knowledge (Problem/Deviation/Change/CAPA) – Working knowledge of quality management processes including deviation handling, change control, and CAPA management. 📩 Interested applicants, please send your updated resume to ••••@octomate.us or APPLY NOW! We regret that only shortlisted candidates will be notified. Jayden Ong | R24119451 EA Licence No. 23C1980