Developer / Senior Developer - ServiceNow | Salesforce

Role & Responsibilities • Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices • Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs • Design and implement REST/SOAP integrations using IntegrationHub and MID Server • For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation • Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients • Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery • Participate in Scrum ceremonies; provide timely updates to ensure proactive client communication • At Senior/Lead level: mentor junior developers, conduct code reviews, lead client workshops, and contribute to pre-sales Module Specialism • ITSM — IT Service Management • ITAM — IT Asset Management • ITOM — IT Operations Management • CMDB — Configuration Management • HRSD — HR Service Delivery • CSM — Customer Service Management • FSM — Field Service Management • Strategic Portfolio Management • GRC / IRM — Governance, Risk & Compliance • SecOps — Security Operations • App Engine — Custom Development • Now Assist / Agentic AI • Requirements • Hands-on ServiceNow platform experience appropriate to the level you are applying for (see Level Guide above) • Proficiency in JavaScript — Business Rules, Script Includes, Client Scripts, UI Actions, Glide APIs • Experience with REST/SOAP APIs, JSON/XML, and integration patterns (Integration Hub preferred from Consultant level) • Solid understanding of the SDLC and Agile/Scrum delivery methodologies • Strong analytical skills and ability to translate requirements into platform solutions • Good communication skills — able to engage with technical teams and non-technical stakeholders • At Senior/Lead level: experience owning architecture artefacts and leading client-facing workshops Certifications • ServiceNow CSA — Required (or actively pursuing at Associate level) • ServiceNow CIS in primary module — Required from Consultant level • ServiceNow CAD — Required from Senior TC level • ITIL Foundation — Preferred at all levels • Additional CIS certifications — Advantageous at Senior/Lead level 📩 Interested applicants, please send your updated resume to ••••@octomate.us or APPLY NOW! We regret that only shortlisted candidates will be notified. Jayden Ong | R24119451 EA Licence No. 23C1980