Customer Care Representatives

Daily Routine • Ensure cleanliness and tidiness of the surroundings. • Ensure all fixtures are functioning well. • Reporting of fault to the maintenance team. • Assist Customers and Agents' enquiries via phone calls, message or walk-ins. • Assist Customers' prayers. • Sale of Incense Items. • Processing of the Service forms. • Processing of the Pedestal Engraving forms. • Liaising with vendor on the Pedestal Engraving. Other Roles • Site tour training for New Agent Training. • Assist ceremonial team for prayer services (Anling, Bone Picking etc). • Ad-hoc emcee for FSP case. • Ad-hoc site tour for Customer. Others • Stock take of incense paper inventory. • Follow up with agents/customer on the outstanding payment and to ensure full payment for services rendered. • Plan, Organize, Execute and Promote events. • Report tabulation and analysis of all calls, services, events etc Event Profit & Loss tabulation. • All ad-hoc duties assign by seniors.