Customer Service Executive

1. Transaction Processing & Documentation • Process purchase orders accurately in the system with complete supporting documentation, in compliance with PDPA guidelines • Perform collection of payments, including instalments, new sales, and ancillary items (e.g. praying items) • Process refunds, payments, memos, and credit notes in accordance with company procedures • Issue official receipts for payments received via bank transfer and PayNow • Scan and upload purchase order and related documents into the system in a timely manner 2. Customer & Agent Support • Attend to walk-in customers and manage service queues efficiently • Respond to customer and agent enquiries relating to billing and other service matters in a professional manner • Provide support to agents in documentation processing and submission • Handle customer feedback, complaints, and follow-ups effectively • Support agents with customer-related matters when required 3. Administrative & Operational Duties • Maintain and update Giro application records in Excel and ensure timely submission of forms to the collections team • Perform weekly bank deposits for cash collections in accordance with internal controls • Liaise and coordinate with relevant departments to ensure smooth workflow and service delivery 4. Compliance & Controls • Ensure all transactions and documentation adhere to company policies, internal controls, and PDPA requirements • Maintain accuracy, confidentiality, and proper record-keeping at all times 5. Other Duties • Undertake any other assignments as delegated by immediate superior from time to time Requirements & Qualifications: • Minimum GCE ‘N’ / ‘O’ Level or equivalent qualification • Proficient in spoken and written English and Mandarin • Computer literate with working knowledge of Microsoft Office applications • Good interpersonal and communication skills • Strong attention to detail with high level of accuracy • Customer service-oriented with a professional, presentable, and well-groomed appearance • Able to work independently as well as collaboratively within a team • Willingness to learn and adapt to operational requirements