Customer Service Executive

Customer Service Executive Salary: S$3,000 – S$3,200 per month, depending on relevant experience Working Hours: 12:00 PM – 9:00 PM Work Week: 6 days per week Employment Type: Full-Time Company: Futurevita Group Pte Ltd Company Profile Futurevita Group Pte Ltd is a Singapore-based company committed toproviding quality services and creating a positive experience for ourcustomers. As our business continues to grow, we are looking for responsible,service-oriented and motivated individuals to join our team. We value teamwork, good communication and a positive working environment,and provide opportunities for employees to learn and develop within theirroles. Job Responsibilities • Attend to customer enquiries through phone calls, WhatsApp, WeChat, online platforms and face-to-face communication. • Communicate and follow up with Mandarin-speaking customers from China through WeChat and other communication channels. • Provide accurate information regarding the Company's services, programmes and activities. • Follow up on customer enquiries, requests and outstanding matters promptly. • Maintain good relationships with customers and provide professional and courteous customer service. • Handle customer feedback and assist in resolving service-related matters appropriately. • Maintain and update customer information and records accurately. • Coordinate with internal departments to ensure customers' enquiries and requests are properly followed up. • Assist with customer registration, attendance and administrative documentation. • Support company events, training programmes and customer activities when required. • Prepare basic reports and perform other customer service and administrative duties assigned by Management. Requirements • Minimum 2 years of relevant experience in customer service or a related customer-facing role. • Good communication, interpersonal and problem-solving skills. • Patient, responsible and customer-service-oriented. • Ability to communicate effectively in Mandarin to liaise with Mandarin-speaking customers from China . • Familiar with WeChat and comfortable communicating with customers through messaging platforms. • Proficient in Microsoft Office , including Word, Excel and Outlook. • Able to handle customer enquiries and follow-up matters independently. • Good organisational skills and attention to detail. • Able to work effectively in a fast-paced environment and as part of a team. • Experience in training, events or service-related industries will be an added advantage.