Project Co-ordinator, Senior Services (Engagement)

About the programme: Home Monitoring and Eldercare (HoME+) is a monitoring system using sensors placed around the home. When unusual patterns are detected (inactive, fall, etc.) or when the user activates the panic button, the Red Cross' call centre is notified immediately. Depending on the situation, community responders or the SCDF (for emergencies) will be dispatched to provide assistance. Job Purpose The HoME+ Project Coordinator (Engagement) is responsible for providing efficient administrative functions and operational support to the Home Monitoring and Eldercare (HoME+) service/program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on partnership, volunteer management and training. Job Responsibilities Operation Support ● Liaise with internal and external stakeholders to ensure effective coordination and collaboration. ● Support in partnership with existing and potential new partners. ● Support in volunteer recruitment, training and engagement activities. ● Attend to HoME+ activation. ● Manage the installation, uninstallation, and maintenance of HoME+ devices in clients' homes. ● Undertake or participate in department and society events or activities. ● Any other ad-hoc projects. Administration Support ● Respond to general program inquiries via email and phone, providing prompt and helpful assistance. ● Assist with putting up purchase requisitions and orders when necessary. ● Provide support and management of HoME+ volunteers. ● Perform other administrative duties as assigned by the supervisor. Job Specifications Qualifications and Experience ● Possess a Diploma from a recognised institution. ● Experience in a similar or related role and/or working with volunteers preferred. Additional Skills and Knowledge ● Good command of both spoken and written English. ● Computer literate. ● Good interpersonal and organisational skills. ● Meticulous with an eye for details and multi-task effectively. ● High initiative. ● Experience in partnership or volunteer work will be an advantage. Desired Behavior ● Independent with the ability to relate well to people of all levels. ● Task-oriented and outcome driven. ● Demonstrate initiative and ability to work as a team above and beyond the job scope. ● Adaptable to the changing needs on the ground. ● Willingness to work on weekends, if necessary.