SUPERVISOR

Key Responsibilities • Oversee daily production quality checks, hygiene inspections, and operational monitoring in the central kitchen. • Handle quality issues, customer complaints, and lead investigations with corrective actions across kitchen and outlets. • Manage and train the QA team; conduct training for outlet staff on hygiene, food handling, and QA procedures. • Maintain proper QA documentation, records, audit reports, and traceability systems. • Monitor raw material and supplier quality; support supplier audits where required. • Drive continuous improvement initiatives to reduce defects, improve product consistency, and enhance overall food quality. • Support new product development with QA testing, shelf-life validation, and outlet trial monitoring.