Regional Head ASA, FSS Operations

Job Summary This role could be based in Malaysia and Singapore. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based. • Financing and Securities Services (“FSS”) is a product division within Corporate & Investment Banking (“CIB”) offering Custody, Fund Services, Transfer Agency and Digital Assets. • The Head, FSS ASEAN (ASA) Operations is a key leadership role accountable for ASA service delivery across FSS Operations. The role is responsible for ensuring scalable, resilient and client-centric operations that meet business, client, regulatory, financial and control requirements. • The role holder will be a key stakeholder in setting and delivering the FSS Operations strategy, managing ASA operational service-delivery performance and acting as the senior Operations leader for ASA. Working with the FSS business, FSS Operations Global Process Owners, Regional Heads and GBS Head on a front-to-back basis, the role will support business growth, drive the right-shoring and utilities agenda, respond to outsourcing and regulatory change, and ensure that ASA market requirements are incorporated into a consistent global operating model. Strategy, Planning & Execution • Awareness and understanding of the Group’s business strategy and model appropriate to the role. • Develop the strategic vision and roadmap for FSS ASA Operations, aligned to the FSS Business strategy and investment appetite. • Support best practice and apply agreed global methodologies across ASA, while addressing market-specific and regulatory requirements. • Partner with the business on the digital agenda, anticipate disruptive forces and commercialise innovative technologies that strengthen service delivery. • Deliver a robust control environment that mitigates the risk of loss and safeguards the Bank's and clients' assets. • Ensure a seamless client experience through efficient processing and timely resolution of exceptions, supporting new-business generation and client retention. • Align activities to the utilities model to increase standardisation, process efficiency, scalability and cost reduction. • Support execution of the FSS Operations strategy across business growth, client service and operational excellence. • Contribute to operating-model evolution, including right-shoring, global delivery alignment and the integration of ASA requirements. Key Responsibilities Business • Support FSS businesses in implementing new capabilities, products and services from investment decision, design and specification through to production across ASA. • Support improvement in return on equity and commercialisation through usage monitoring, client-experience improvement and structured collection of defects and enhancement requirements. • Act as the Operations owner for new products and services, agreeing actions, parameters and target dates where systems, workflows or resource capability must change. • Lead delivery of the ASA operations agenda, including growth, regulatory commitments, client enablement and market-specific priorities. • Monitor service performance and client outcomes across ASA, including services provided through GBS, taking action where quality, resilience or productivity falls below expectations. • Act as the senior escalation point for ASA operational incidents and cross-location service issues, ensuring timely remediation and communication. Change & Transformation Governance • Partner with Business and Technology teams to deliver consistent transformation outcomes across ASA. • Drive the FSS Operations change agenda across transformation, regulatory and business initiatives. • Ensure structured intake, prioritisation and tracking of initiatives against outcomes for risk reduction, business growth, scalability and process efficiency. • Track investment and benefits realisation, including risk, cost, productivity and service outcomes, and incorporate ASA dependencies into delivery plans. Processes • Effectively manage and control outsourced FSS processes and activities, including capacity, capability, performance, cost, resilience and service management. • Act as control owner for in-scope activities including trade processing and settlement, corporate actions, fund administration, transfer agency and utility functions such as client and reference data, fee billing, reconciliations and transaction regulatory reporting. • Maintain effective end-to-end oversight of in-country ASA processes and GBS Operations, with clear accountability across hand-offs and locations. • Establish structured governance for key performance indicators, management information, data insights and operational analysis. • Drive process standardisation, automation, utilities adoption and right-shoring while ensuring compliance with ASA regulatory, data and market constraints. • Review audit findings, risk issues, incidents and client complaints for root cause, action ownership and sustainable closure. • Ensure compliance with Group and Country policies, the Code of Conduct, applicable regulations and laws. People & Talent • Build and develop high-performing leadership teams across ASA with the capability to deliver global and regional priorities. • Lead by example, set clear expectations and create a culture of ownership, inclusion, continuous improvement and client focus.i • Create development, mobility and progression opportunities across in-country teams, building specialist capability where local market knowledge is required. • Ensure effective supervision, training and succession planning for critical leadership and operational roles. • Partner with GBS Head, FSS Operations Global Process Owners and ASA Country Leads to align organisation design, location strategy and workforce capability. Financial Management & Cost Discipline • Own financial and workforce discipline across ASA, including budget planning, forecasting, headcount…