Desktop Engineer - #1681

Responsibilities • Develop and maintain desktop SOPs, Training material and documentation. • Plan, coordinate, and prioritize training activities to ensure timely and effective trainings to desktop support requests and incidents. • Serve as the primary point of contact for escalated technical issues and complex problem resolution. • Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of desktop support services with overall IT strategies and initiatives. • Monitor and report on outcomes of the trainings provided to the team, and improve existing or create new materials to improve operations. • Provide expertise to Center of Excellence team to build the required tools to improve team operation and project KPIs • Stay up to date with industry trends, emerging technologies, and best practices in desktop support and service management. Requirements • Min. ITE/Diploma graduate with 5 years experience in desktop support • Min 5 years experience in Microsoft Windows 10 and Microsoft Office 365 • Possess at least one (1) of the following certifications or their equivalent: • Microsoft 365 Certified: Modern Desktop Administrator Associate • Microsoft Certified: Azure Administrator Associate; and • Microsoft Certified: Azure Security Engineer Associate. • Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages • Demonstrate knowledge in the support of workstations, and related components • Good coordination skills • Ability to prioritize effectively and work with a sense of urgency Effectively communicates with teammates and managers