Smart Home Operations Executive

About the role We fit out homes across Singapore with smart lighting, switches, curtains, aircon control, locks and security. Once a system is handed over, this role owns the client. You take the enquiry, work out what's actually wrong — usually over the phone — and decide the right response: talk them through it, send a technician, or raise a warranty claim. You'll also run the stock, so the install team never turns up to a site missing a part. You need a hands-on background for this, but not because you'll be on the tools all day. You need it because you can't diagnose a fault over the phone if you've never fixed one. Project Management • Prepare client proposal • Schedule and manage ongoing sites • Provide Periodic Update to clients After-sales • Receive and triage client enquiries and reported faults • Diagnose remotely and decide the response — walk them through it via video call or book a technician • Coordinate warranty claims, replacements and repairs with our technicians and suppliers • Keep proper service and fault records for every client • Attend site yourself when the team is stretched — switch and driver replacement, reconfiguration, on-site troubleshooting Inventory • Monitor stock levels against the project pipeline and forecast what's coming • Raise purchase and replenishment requests before things run out • Receive and verify incoming goods against orders and delivery documents • Prepare and issue stock to each project • Run periodic stock counts and reconcile discrepancies What we're looking for • Good command of language • Hands-on service or electrical background — enough to diagnose a fault down the phone • Organised. You'll be running stock against a live pipeline, and a missed reorder stops a site • Good with clients in their homes, including the unhappy ones • Class 3 licence, and willing to attend site when we're short-handed • Comfortable in Excel