Service Crew

• Welcome and attend to guests in a friendly, professional and approachable manner. • Serve food and beverages efficiently while maintaining service standards. • Maintain cleanliness and presentation of dining areas, service counters and other guest-facing spaces. • Prepare the outlet for service, including opening setup, table preparation and stocking of service items. • Carry out closing duties and ensure the outlet is properly cleaned and prepared for the following service. • Respond to guest requests, feedback and basic complaints appropriately, escalating issues to management when necessary. • Monitor tables and guest needs throughout their visit. • Assist with takeaway, delivery and online orders where applicable. • Work closely with the kitchen team to coordinate orders and maintain smooth service. • Support events, activations and other outlet activities when required. • Maintain good knowledge of menu items, promotions and outlet offerings. • Perform other operational duties reasonably assigned by the Restaurant Manager or management.