HR Executive

Position Purpose § Manage the various functions of HR § Set objectives for the HR initiatives on employee engagement § Resolve complex and diverse issues and serve as escalation point for other support staff Responsibilities § Administrative of HR Services o Vet memo & HR updates o Perform data analysis and provide recommendations for improvement in processes o Respond to enquiries concerning non-routine/ complex issues and serve as escalation point for other support staff o Monitor budget and recommend actions o Upkeep all materials belonging to the department o Prepare reports (attrition, report, levy/quota, estab, bonus, AI) o Set up processes and procedures to uphold policies/ training application o Manage course administration and monitor grant o Register WSQ modules and administer Skillsconnect o Process payroll and prepare monthly payroll report o Review insurance plans and stay up-to-date with regards to market trends o Review reports for accuracy o Analyse data collected, provide observations and make recommendations to Manager. o Upkeep C&B/ payroll information - statutory requirements such as CPF contribution o Process payroll and analysis report o Contact point for employee queries up to assistant managerial level § Attraction & Recruitment o Oversee, propose and advise on new/existing recruitment activities o Conceptualise and execute outreach programmes to reach out to new potential candidates o Prepare and compile proposals for new recruitment events o Keep team on track of timeline and ensure objective of talks/events/plan is achieved o Oversee and give recommendations for designing of recruitment marketing collaterals o Co-conduct and facilitate interviews for potential candidates and assist manager in the candidate selection and recruitment allocation o Submission and update on recruitment data o Draft social media storyboard and update landing page o Negotiate agency contracts o Conduct orientation for newly hired staffs o Conduct MT/ campus recruitment activities & administer talent program o Analyse and benchmark data and provide recommendations in report o Work with managers to create JDs, identify staffing needs and determine recruitment and selection methods and tools o Conduct exit interviews o Review and screen resumes/ applications and discuss with hiring managers o Conduct reference and background checks o Develop interview questions o Implement & administrate C&B programme § Establishment of HR/ L&D Processes o Serve as escalation point for complex HR issues o Initiate and manage HR processes and improvement projects o Recommend new/ modifications of rules and guidelines as needed o Draft policies o Mentor & train new HR staff on company processes and software o Analyse feedback and recommend action o Enforce HR / L&D processes o Investigate complex HR issues and recommend possible courses of action o Update job classification and salary structure o Communicate and educate employees on HR processes through workshops o Execution of re-employment processes § Employee Engagement and Relations o Advise employees on various rules, policies and guidelines related to HR o Be the point of contact for employee grievances; investigate and address grievances and complaints with guidelines and SOPs set by senior management o Design, oversee and administer the employee engagement surveys o Manage the schedule and execute the necessary follow up of the surveys and on-the-ground feedback o Oversee the planning and execution of engagement activities for employee-employer interaction o Source for and shortlist HR vendors to administer employee engagement initiatives o Review engagement calendar o Conceptualise and propose employee engagement activities o Plan and execute yearly awards for LSA, sales incentive, staff party and festive celebrations § Training & Development Programs o Support manager with the conduct of the trainings and workshops o Review the MT programme and give recommendations for improvement o Develop and deliver training programmes and set content management system o Analyse feedback and generate reports on training ROI and effectiveness o Review of training materials and programs periodically o Develop SOPs o Develop Talent Management Program and career development framework o Prepare TNA and recommend training o Support manager in the conduct of trainings to equip outlet managers with the right processes, skills and mindset to manage staff o Monitor & review the effectiveness of the training processes and programs o Coordinate promotion processes o Conduct Train-the-Trainer sessions § Performance Appraisal Management o Support manager in the creation and designing of the performance appraisal process o Administration and collation of performance appraisal/data periodically o Interpret data collected, give recommendations and tabulate competencies for succession planning accordingly o Distribute rewards with guidelines from manager o Recommend courses to address IDP o Administer psychometric assessment for promotees § People Management o Mentor newcomers to integrate them well into the department o Engage with the management & the department and participate actively in discussions and sharing of thoughts & ideas o Give recommendations to the management on improvements for management practices within the department