Operations Supervisor (Outlet)

Job Descriptions: • Visit assigned outlets on a rotating basis to monitor daily operations and ensure they are running smoothly and efficiently. • Stand in and perform frontline or outlet duties personally when an outlet is short-staffed due to absence, leave or emergencies, until proper coverage is arranged. • Support the Operations Manager in reviewing and adjusting staff work schedules, including arranging relief or cover between outlets. • Check that outlets consistently observe the Company’s standards, rules and regulations, including service, hygiene and cleanliness. • Monitor stock levels, supplies and equipment at each outlet, and flag quality or cost concerns to the Operations Manager. • Support cost-control efforts at the outlet level, such as minimizing wastage and ensuring proper stock handling. • Coach and guide outlet staff on the ground, and provide feedback on performance and conduct to the Operations Manager. • Report incidents, complaints, equipment faults or manpower shortages promptly, along with the action taken on-site. • Assist in the execution of operational initiatives and projects rolled out by the Operations Manager. • Perform other administrative duties as assigned. Job Requirements: • A minimum of 3 to 5 years’ experience in the F&B industry. • Good communication and interpersonal skills, able to work with all levels of staff. • Hands-on, adaptable and comfortable stepping into frontline duties when needed. • Organized and self-motivated. • Willing and able to travel between different outlets regularly, including at short notice. • Ability to prioritize multiple tasks across several outlets with limited resources. • Possess basic conflict management and problem-solving skills. • Class 3 driving license preferred.