Call Center Operator

Responsibilities: • Receive and register fault calls promptly. • Document fault details clearly and accurately in the system. • Follow the established Standard Operating Procedures (SOPs). • Respond to callers using approved communication scripts and workflows. • Escalate issues to the relevant teams where necessary. Requirements: • Able to communicate effectively in English (both spoken and written). • Strong attention to detail and good documentation skills. • Able to follow instructions and work within defined procedures. • Willing and able to work on rotating shifts, including weekends and public holidays. • Prior experience in a call center or helpdesk environment is an advantage. • Location: Singapore Polytechnic