Showroom Design Consultant

Job Description • Welcome customers and understand their design preferences, functional needs, budget and project requirements. • Recommend suitable wallcoverings, curtains, blinds, fabrics and other interior furnishing solutions. • Present product samples, colourways, textures and technical information confidently. • Prepare quotations, process sales transactions and ensure that product codes, dimensions and order details are accurately recorded. • Manage showroom and online enquiries promptly and professionally. • Follow up consistently with leads, quotations and existing clients to convert opportunities into confirmed sales. • Maintain accurate customer information, follow-up activities and sales opportunities in the company’s CRM system. • Build strong relationships with homeowners, interior designers, architects and other industry professionals. • Coordinate with the sales, operations and installation teams to ensure a smooth customer journey from enquiry to project completion. • Handle customer concerns professionally and work with the relevant departments to provide appropriate solutions. • Work towards individual and showroom sales targets. • Support company events, exhibitions, product launches and promotional activities. • Maintain the showroom’s appearance and ensure that displays, samples and catalogues are clean, organised and updated. • Perform other showroom and sales-related duties when required. Requirements • Excellent communication, presentation and interpersonal skills. • Customer-focused, outgoing and confident in engaging different types of clients. • Target-driven, results-oriented and disciplined in following up with customers. • Strong attention to detail, particularly when handling dimensions, product codes, quotations and order information. • Good problem-solving and conflict-resolution skills. • A good sense of colour, texture and interior styling is advantageous. • Able to work independently while collaborating effectively with different departments. • Comfortable using Microsoft Word, Excel, email and basic CRM or sales systems. • Able to work showroom hours, including Saturdays. Sundays and public holidays are off. • Able to communicate effectively in English. Mandarin proficiency is advantageous for liaising with Mandarin-speaking clients. • Previous sales or customer-service experience is preferred. • Experience in soft furnishings, particularly curtains, blinds and wallcoverings, is an added advantage. • Training will be provided for candidates with the right attitude and willingness to learn.