Partner Support Specialist (Customer Service) - 12 Months Contract - up to $5.2k

We are seeking a Partner Support Specialist (Customer Service) . In this role, you will manage stakeholder inquiries and escalations, deliver training on products and services, and coordinate cross-functional initiatives to support driver-partner engagement. You’ll refine operational policies, streamline processes, and collaborate across teams to ensure efficiency and alignment with business objectives. Key Responsibilities: • Partner with internal teams and external BPO groups to manage inquiries, requests, and escalations effectively, including direct engagement for complex cases. • Provide regular training and updates to support teams on products and services across rental and related business units. • Work closely with internal departments and other business verticals to ensure smooth operations and active representation during engagement activities and program launches for driver-partners. • Evaluate and refine existing operational policies and processes while assisting in the design and rollout of new initiatives. • Collaborate with relevant teams to streamline operational frameworks and enhance efficiency across the broader operations organization. • Support the review of driver management programs, assess their impact, and recommend improvements aligned with business objectives. Requirements: • Bachelor’s degree in a related field or a diploma qualification • Minimum of 3 years of experience in customer service roles. • Ability to operate effectively in fast-paced, dynamic environments. • Hands-on experience in customer interaction with strong interpersonal and stakeholder management capabilities. • High attention to accuracy and efficiency in daily tasks. • Passion for identifying user pain points, process gaps, or inefficiencies and developing practical solutions. Interested candidates may apply through the application system or send it to sg-rscontracting@morganmckinley.com. Shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy. Morgan McKinley Pte Ltd Koh Boon Sien EA Licence No: 11C5502 EA Registration No. R1110345